Enrolment options
ISO/IEC 20000:2018 is the first international standard for service management. ISO 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL (Information Technology Infrastructure Library) framework. It equally supports other IT service management frameworks and approaches such as Microsoft Operations Framework and components of ISACA's COBIT framework.
Evolution Academy’s eTraining platform delivers a complete awareness training solution to organizations, regardless of their staff size and business hierarchy. Course materials and quiz are designed in an easy-to-access format to all staff, while reports of the overall results would be available for management and internal audit teams.
Objectives
Upon completion of the course, the trainee would:
• Be aware of the
importance of effective service management at the workplace on a daily basis
• Understand the scope and purpose of
ISO/IEC 20000-1:2018 thoroughly
• Contribute to the continual
improvement and maintenance of the Service Management System (SMS)
Agenda
• What is a SMS?
• Structure of ISO/IEC 20000-1:2018
• Requirements and Implementation of
ISO/IEC 20000-1:2018
• Assessment Quiz
