Enrolment options
ISO/IEC 20000:2018 is the first international standard for service management. Like its predecessor BS 15000, ISO 20000 was developed to reflect best practice guidance from the ITIL (Information Technology Infrastructure Library) framework. It also supports other IT service management frameworks and approaches such as Microsoft Operations Framework and components of ISACA's COBIT framework.
Evolution Academy’s eTraining platform delivers a complete awareness training solution to organizations, regardless of their staff size and business hierarchy. Course materials and quiz are designed in an easy-to-access format to all staff, while reports of the overall results would be available for management and internal audit teams.
Objectives
- Be aware of the importance of effective service management at the workplace on a daily basis
- Understand the scope and purpose of ISO/IEC 20000-1:2018 thoroughly
- Contribute to the continual improvement and maintenance of the Service Management System (SMS)
Agenda
- What is a SMS?
- Structure of ISO/IEC 20000-1:2018
- Requirements and Implementation of ISO/IEC 20000-1:2018
- Assessment Quiz
